Phone Now Call 0845 2937566 or 01792 323000
Phone Now

0845 2937566
01792 323000

Retail And Shopping Centres

RetailRetail/Shopping Centre Security is a unique challenge for security professionals. Opportunity for losses are endemic and require diligent and competent employees to combat the various threats. Shield Security Service Ltd and its employees have many years of retail security experience, including; Retail Parks, Shopping Centres and Malls, Piazzas, Departmental Stores and other retail outlets. We provide Security Officers, CCTV Controllers, Mobile Patrols and Store Detectives.

By its very nature the retail environment exposes security personnel to criminal elements on a daily basis, our Officers are trained to present a welcoming presence and yet project a professional deterrent to crime. Our Officers are clearly instructed and trained in the law pertaining to shoplifting and the apprehension of suspects, counter terrorism and customer service within shopping centres and public places of interest.

Our Unique Service provision

Shopping CentreCustomer service is a very important part of an Officers duties; answering customer queries, providing directions, a good working knowledge of the property floor plans and layout is important. The scope of duties can also extend to loading bays, car parks and the general curtilage, further protecting the property and shoppers from robbery, assault and damage to vehicles. Security Patrols and CCTV Monitoring further enhance our comprehensive cover.

Some of the comprehensive services Shield Security Service Ltd have vast experience are:-

  • Policy design e.g. knife, lost child, disability awareness, Lost Property, Evacuation
  • Bespoke retail and loss prevention training including Project Griffin / Project Argus
  • Close working with external agencies
  • Discreet Store Detectives
  • Shopping Centre- CCTV Operations
  • Covert Investigation
  • Theft Deterrence
  • Liaising with Police
  • Handling of Suspicious Individuals
  • Loss Prevention Managers Civil recovery & litigation

Our fully trained security personnel will ensure your Retail store/ Shopping Centre is warm, welcoming and friendly so that any visitors to your premise feel relaxed and comfortable and at ease from the moment they walk into the shopping centre or retail store. This in turn encourages them to stay and shop and spend to increase your tenants or store profits.

How we do it?

Suited GuardOur initial goal is to understand the wider goals risk and needs of your business. We understand that one solution type approach does not fit all. We collect information to develop a future plan of investment that reflects those goals, losses and threats posed to your business. As part of this plan we then build a team and tailor an image to reflect your retail environment. Our people complete bespoke retail related training modules.

  • Health and Safety - IOSH
  • Customer Service
  • Confrontation
  • Theft & loss
  • Terrorist threat
  • Evacuation

The training modules dedicated totally to your unique security requirements and environment to ensure we provide you with a highly skilled customer & loss prevention team who provide value to your bottom line.

We will provide a dedicated management team with considerable experience of the retail world. Our management team will provide reports that will help you make quick and longer term strategic decisions to improve your internal and external shrinkage.

Our trained store detectives blend into their environment with ease. They are diplomatic, quick thinking and discreet but get results and our civil recovery service attempts to reclaim losses and costs directly from a wrongdoer. Our objective is to efficiently recover compensation on behalf of you directly from the individuals that commit acts of theft or fraud or who wrongfully cause losses. Done effectively civil recovery can help loss prevention, provide a significant deterrent and provide a return on your investment


Our Accreditations:-